R C L safeguarding our customers' privacy is of utmost importance, and we are dedicated to upholding robust and meaningful privacy safeguards. We recognize the substantial responsibility associated with handling your information and deeply appreciate the trust you place in us. Our Privacy Policy is formulated to enlighten you about the nature of the information we gather, its utilization, and the choices available to you concerning specific uses of this information. This policy is applicable to all individuals visiting our website, utilizing our apps, customers, buyers, and users collectively referred to as 'Users.' Furthermore, this Privacy Policy extends to encompass all products and services offered by   R C L. Through the explicit acceptance of the Privacy Policy and the Terms & Conditions during the registration process, you expressly authorize us to collect, store, utilize, and disclose your personal information in accordance with the provisions outlined in this Privacy Policy.

Collection and Utilization of Information:

R C L, we gather information during your interactions with us and when you engage with our products, services, and websites. This encompasses details provided by you, such as your name, contact information, images, voice recordings, prints, the purpose of communication, and payment details. Additionally, service usage information is collected, including call records, visited websites, network traffic data, product and device-specific details, identifiers, and chosen service options. This usage and similar information serve various purposes, such as establishing, monitoring, and maintaining your account and billing records, assessing credit and payment risk, delivering account-related services, maintaining your products and services, addressing service-related queries, managing and safeguarding our networks, services, and users against fraudulent, abusive, or unlawful activities, enhancing our services, and conducting research and development for new products and services. We also use this information to authenticate you, determine your eligibility for new offerings, and communicate marketing offers.

In the course of communication, whether initiated by you or us, we may monitor or record such interactions and maintain transaction records to facilitate employee training and enhance customer service. Continuous measurement and monitoring of network performance and your connections are conducted to improve service levels and products. When you seek service support, we may access information about your computer or device settings to provide tailored technical assistance or install specific applications or services necessary for your use.

Upon creating an online account or registering on our sites or apps, we may collect information related to your user identification, password, and secret questions and answers. This information is utilized to authenticate your identity during sign-in processes.

Information Sharing Practices:

R C L collaborates with vendors and partners for various business purposes, such as facilitating the offering, provision, repair, restoration, and billing of the services we provide. We share information with these vendors and partners when it is essential for them to perform work on our behalf. For instance, we may share your credit card information and billing address with our payment processing company solely for the purpose of processing a transaction you have initiated. We mandate that these vendors and partners uphold the protection of customer information provided to them and restrict the use of R C L customer data to the specified purposes. Moreover, we do not permit these entities to utilize this information for their independent marketing initiatives.

Additionally, R C L may share specific information with external companies to aid in the execution of advertising campaigns or the preparation and sharing of aggregate reports. There are circumstances where we may disclose information that individually identifies our customers or customer devices, such as:

·         To comply with valid legal processes, including subpoenas, court orders, or search warrants, and as otherwise authorized by law;

·         To safeguard our rights, property, or the safety of our customers or employees;

·         To protect against fraudulent, malicious, abusive, unauthorized, or unlawful use of or subscription to our products and services, and to

·         protect our network, services, devices, and users from such activities;

·         To pursue or defend against complaints or legal claims in court, administrative proceedings, and other forums;

·         To a third party that you have authorized to verify your account information;

·         To external auditors and regulators.